At SJ MART, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns & Refunds Eligibility
You can request a return or refund within 7 days of receiving your order if:
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The item is damaged, defective, or not as described.
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The item is unused and in its original packaging.
Non-Returnable Items
We do not accept returns or refunds on:
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Items on sale or purchased with a discount code
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Personal care, hygiene, or customized items
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Digital products or downloadable content
How to Request a Refund
To request a return or refund, email us at sjmart704@gmail.com
with:
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Your order number
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A brief reason for the return
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Photos (if the product is damaged or incorrect)
We’ll review your request within 24–48 hours and guide you through the next steps.
Refunds (if approved)
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Approved refunds will be processed to your original payment method within 7 business days.
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Shipping charges (if any) are non-refundable unless the issue is our fault.
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank or payment provider.
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Contact your bank—it may take time before your refund is officially posted.
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If you've done all this and still have not received your refund, contact us at sjmart704@gmail.com
Questions?
If you have any issues or need support, please contact us at:
📧 Email: sjmart704@gmail.com